Some Common Web Hosting Problems And How to Avoid Them
>> Wednesday, March 13, 2013
The problem with web host providers is that not all of them are made alike and there’s no fool proof method to identify the potential problem makers. It’s a common misconception that in order to get a quality service provider, you may have to pay a lot. There are plenty of low cost web hosting companies that offer excellent service- your job is to identify the right them. Here are some common web hosting problems and ways to avoid them:
- They promise 24x7 support, but it’s the answering machine or voice mail that takes your complaint when you call! Poor technical support is probably the biggest complaint, and this is what you should be looking for in the first place. When you make calls during an emergency situation, you are either forced to wait on the phone, or your call is put through the IVR maze. By the time you get through the right options and speak to a customer support technician, you may have lost hundreds of potential clients. Other problems include tickets that remain unresolved for several days. There is also the problem of appointing less than qualified technicians who cannot identify the problem and pass you from pillar to post with your query.
- Another major complaint is inaccurate bills. In fact, it is common for customers to be billed with the incorrect amount. This is especially true in the case of special offers where the customer support personnel has not explained the details of the offer carefully, and at the end of the offer period you land up with an unusually high bill amount.
For web owners, there can no greater problem than a site that has gone down. When searching for reviews, look for these issues even before you look for promises such unlimited bandwidth, unlimited disk space etc.
For more details visit http://www.gossimer.com
- They promise 24x7 support, but it’s the answering machine or voice mail that takes your complaint when you call! Poor technical support is probably the biggest complaint, and this is what you should be looking for in the first place. When you make calls during an emergency situation, you are either forced to wait on the phone, or your call is put through the IVR maze. By the time you get through the right options and speak to a customer support technician, you may have lost hundreds of potential clients. Other problems include tickets that remain unresolved for several days. There is also the problem of appointing less than qualified technicians who cannot identify the problem and pass you from pillar to post with your query.
- Another major complaint is inaccurate bills. In fact, it is common for customers to be billed with the incorrect amount. This is especially true in the case of special offers where the customer support personnel has not explained the details of the offer carefully, and at the end of the offer period you land up with an unusually high bill amount.
For web owners, there can no greater problem than a site that has gone down. When searching for reviews, look for these issues even before you look for promises such unlimited bandwidth, unlimited disk space etc.
For more details visit http://www.gossimer.com
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